Last updated: 30 September 2026
This policy applies to every shop on Softified Stores, to the people who work in them, and to anyone who uses our website or the platform. It forms part of the terms.
1. What you may not sell or promote
- anything illegal where you or your shopper are, or that needs a licence you do not have;
- counterfeit, stolen or infringing goods;
- weapons, illegal drugs, tobacco and alcohol where selling them online is not allowed, adult content, and anything that puts people at risk;
- scams, fake shops, pyramid schemes or misleading offers.
2. Content standards
- Do not post content that is hateful, threatening, harassing, defamatory or that exploits or endangers children.
- Do not use other people's names, images, brands, text or products without the right to do so.
- Do not pretend to be another person, shop or business.
3. How you treat shoppers
- Show honest prices, stock, delivery times and return terms, and deliver what you sell.
- Keep shopper data private and use it only to serve their orders and for messages they agreed to.
- Handle refunds, returns and complaints fairly and promptly.
4. Messages
- Send marketing emails or text messages only to people who agreed to receive them, and always let them opt out.
- Promotional text messages are available only to shops we have verified.
- Never use login-code or order messages for advertising, and never send messages to numbers you collected without consent.
5. Protecting the platform
- Do not try to break into, overload, scrape or bypass the security of Softified Stores or another shop.
- Do not create accounts, codes or orders in bulk to abuse the service.
- Do not upload malware or harmful files.
- Do not test the security of the platform without our written permission. If you find a weakness, tell us at contact@softifiedbusiness.com and give us reasonable time to fix it before you share it.
6. What we may do
If a shop or a person breaks this policy, we may remove content, limit features such as messaging, suspend the shop or close it. We may act without notice when there is a risk to shoppers or the platform. Where we can, we will tell you what the problem is and give you the chance to put it right.
7. Reporting a problem
To report a shop, a message or any content that breaks this policy, write to contact@softifiedbusiness.com and tell us where you saw it. We will look into it and take the steps that fit.